when will i receive my test kit?
Your test kit will ship out the next business day after you place your order. All orders are shipped via USPS Priority Mail from Santa Monica, CA and may take 1-3 days for delivery. You will receive an email acknowledging your order and another email with a tracking number once the order has shipped.
How long does it take to receive my results?
Once you've shipped your sample to us using the pre-paid shipping container, it can take 3-5 days business days to process the sample in our lab. If you choose the option to test for toxins, it may take an additional 10 business days to process, as these tests require special handling. Once we have completed testing, the results are emailed to you as a PDF immediately.
What will the results look like?
Your results are delivered as a PDF file with easy to understand, full color graphs, explanations of how the results affect your child and suggestions to help improve the quality of your milk. You can see a sample report here.
How much milk do i need to pump?
Depending on which kit you ordered, you may need to fill one or two 1 oz (30 ml) collection containers.
does it matter what time of day i pump and collect my milk?
There are only slight variances over a 24-hour period. To get the best results, we recommend collecting a small amount of milk as you pump throughout the day.
does it matter what i ate the day prior?
Although diet plays a role in the quantity of nutrients present, it can take a week or two them to appear in your milk.
will my milk spoil in shipping?
We provide all necessary packaging to ship your milk frozen, as frozen milk is easier to process (and less likely to leak). But your sample is used only for testing and not consumption. Even if your milk thawed, it would not affect the results.
what type of lab do you use?
Our unique and proprietary tests were researched and developed at a top academic institution with one of the most advanced laboratories in the world. Our facilities adhere to the highest standards and scientific methods for testing.
how is my personal information protected?
We take your privacy very seriously. All information related to your purchase (name, address, phone number) are stored separately from your lab results in different physical facilities. We do not store any credit card information.
Can I share my results?
Yes. Your results are delivered as a PDF file via email. You can forward this email or print the PDF to share it with your doctor or health care provider.
Do you accept international orders?
We can accommodate orders from outside the USA, but these orders require special shipping that varies by country. Please contact us at email@example.com so that we can create a special order for you.
Can you answer a question not listed above?
Of course! Please email any questions to firstname.lastname@example.org and we'll answer promptly.